How it works

The technical flow behind how DialogBot processes live phone conversations using AI.

DialogBot blends AI voice recognition with LLM-based replies to conduct live phone conversations. Here is the simplified flow from the moment a call connects to the moment it ends.

The call flow

1. A call is initiated

   • Inbound: A customer dials your assigned phone number.
   • Outbound: DialogBot system calls a list of phone numbers from your campaign.
2. Speech recognition

   The AI listens to what the person says and transcribes it into text in real time.

3. LLM decision

   DialogBot passes the transcription through a large language model (LLM) together with your configured system prompt. The model crafts a reply or decides the next action — such as transferring the call or booking an appointment.

4. Voice output

   The AI’s response is converted to natural-sounding speech via the voice engine (powered by ElevenLabs or Cartesia voices) and played back to the caller.

5. Result and actions

   • Inbound: The AI answers questions, verifies information, takes a message, or routes the caller.
   • Outbound: The AI pitches a product, qualifies a lead, or transfers an interested caller to a human agent.
6. Data and reporting

   After the call, you receive transcripts, call recordings, call outcomes (such as “no answer” or “completed”), and the ability to trigger automated follow-up actions.

Inbound vs. outbound

Inbound

• A customer dials a number you rented or integrated with your existing phone system.
• The AI answers, greets the caller, and handles queries or routes the caller if needed.
• Useful for customer support, appointment booking, FAQ handling, and more.

Outbound

• You upload or sync a list of leads.
• The AI dials each number, follows your call script, and transfers interested callers to a human agent.
• Useful for sales outreach, lead qualification, appointment reminders, and surveys.

Next steps

• Learn the key terminology used throughout the platform.
• Head to core concepts to understand the building blocks before configuring your first assistant.